Q: Can I taste the food I am interested in before I sign a contract?
A: Yes. Royal Fig offers complimentary tastings for all clients. You can taste your complete menu before you ever put down a deposit. It is important to us that you trust us to give you the absolute best food for your event.
Q: Will the Royal Fig staff cut and serve my wedding cake? Is there an additional fee?
A: We do not charge you a fee to cut the cake. The charge is for the plates and forks it is served on. Cake cutting on acrylic plates is $.50 per person and china plates are $.75 per person.
Q: If I order the BYOB package, how do I know how much alcohol to buy?
A: We would be happy to help you determine the amount of alcohol to purchase based on your guest count and preferences. In addition, we provide pick-up and delivery for any orders placed at Specs on Hwy 290 and Brodie Ln.
Q: Does Royal Fig allow clients to take home or keep leftover food after an event?
A: No. To prevent food-borne illnesses, Royal Fig does not allow leftovers to stay with clients. An accurate guest count will allow us to determine the right quantities of food to bring to your event to reduce the likelihood of excessive leftovers.
Q: How many staff persons are needed for my event? How will they be attired?
A: We recommend the number of servers or bartenders needed for your event based on the type of food service you would like and the amount of set-up required. For a typical event we will recommend 1 server for every 20 guests. Servers wear all-black clothing unless otherwise requested.
Q: How much does staff cost?
A: Each staff person is paid a minimum rate for up to 4 hours of event service, plus one hour of set-up and clean-up which is complimentary to all Royal Fig clients. Service staff receives $90, and $15 each additional hour over the minimum, and bartenders receive $125, and $25 each additional hour.
Q: What is a proper gratuity for service staff?
A: We recommend 15-18% of your food cost, which is always itemized on your Royal Fig contract. We would be happy to help you determine a proper gratuity based on your specific event details.
Q: Are linens provided and included in the price?
A: We provide white or black linens for all of our buffet stations and bars at no additional charge. Royal Fig can assist you in selecting custom linens for your guest tables, cocktail tables, etc., and are charged according to the rental price.
Q: Who is responsible for table decorations, including the buffet table if one is used?
A: Decor is the responsibility of the client unless it is requested that Royal Fig take care of it. If you don’t want to worry about it we can review all of your options and the costs.
Q: Is Royal Fig familiar with the event facility?
A: Royal Fig works at many venues all over the greater Austin area. The Event Coordinator will also conduct a site visit with you before the event.
Q: Will Royal Fig need access to a kitchen and how early?
A: If there is no kitchen on site, we can bring one! We just need access to an electrical outlet. Our arrival time will depend on the set up and menu involved with the event. The food is cooked on site to ensure that it is coming out fresh and hot and not overcooked!
Q: Does the price include tax and additional fees?
A: Our quotes and contracts have everything itemized so you see the subtotal and tax. Gratuity is not included and is at the client’s discretion at the time of the event. Any gratuity received is distributed evenly to our service staff.
Q: What are the deposit and payment arrangements?
A: We require a 50% deposit to secure our services for your date. We limit the number of events each week to ensure the best customer service possible, therefore tend to book dates in the peak season 6 to 12 months in advance. The final balance due must be received 3 business days prior to the event.
Q: What are the cancellation/postponement policies?
A: The deposit is non-refundable. However, we can apply it (less $500 fee) to another event occurring within 90 days of the original date (based on availability).
Q: When is the final head count is due?
A: We need to know your final guest count 6 business days prior to your event. If you have ordered some specialty items that may take longer for us to procure, then we will let you know!
Q: Does Royal Fig have proper licensing?
A: Royal Fig has all the necessary food service licenses and insurance and can provide you and your venue with the proper documentation if desired. All of our staff members (bartenders and servers) are also TABC certified.